• Confidentiality and Privacy Policy 

    Atelier Phénix Nature is committed to ensure the confidentiality of any information conveyed via the Internet or used in transactions at Atelier Phénix Nature store or on the website (the “Site”), as well as the privacy of data collected during certain commercial activities supported by Atelier Phénix Nature, such as promotional contests.

  • Privacy and Security

    Atelier Phénix Nature undertakes to uphold the confidential nature of any Personal Information that you may provide when using the Site or any another transaction.

    The Atelier Phénix Nature website uses Secure Socket Layers (SSL) technology. This means that all personal and credit card information are transmitted in the form of an encrypted electronic message that guarantees confidentiality. The message therefore cannot be intercepted, altered or decoded by a third party. In addition, Atelier Phenix Nature servers are protected by fire-wall type technology.

    However, no security measure is perfect and you should be aware that there is always a certain level of risk that the Personal Information you submit to Atelier Phenix Nature might be disclosed without your consent through no fault of Atelier Phenix Nature, hereby, waives any liability regarding the disclosure of your personal and confidential information, except in the event that such disclosure results from negligence on its part.

    It is important to note that, in order to ensure security, no credit card-related data is kept on Atelier Phenix Nature’ servers. Should you be concerned about the issue of confidentiality and the use of your credit card on the Internet, Atelier Phenix Nature invites you to place your order by phone calling +1 (514) 662-0307 and speaking to one of our representatives.

  • Personal information

    Atelier Phénix Nature gathers only Personal Information that you provide when you use the Site, including specifically when you create an account, purchase products, sign up for special offer notifications, and enter promotions or contests. “Personal Information” includes your name, address, phone number, email address, gender (male/female), age/birthdate, credit card number and certain other information that you may agree to provide. In so doing, you agree that your confidential Personal Information may be gathered, used, and communicated for the purposes and events set forth in the Policy.

  • Use of your personal information

    Atelier Phénix Nature may use your Personal Information (gathered in store, on the Site or elsewhere) to set up an account in your name, process your order, contact you in the event that you win a prize as part of a contest, provide after-sale service, offer you promotions, personalize its communications with you and, if you so consent, to occasionally send you customized updates about the Site and its products. We may also use your Personal Information for statistical purposes and as required by law, including in compliance with court orders.

  • Access to your personal information​

    Third Parties may have access to personal informationYour Personal Information may be shared with service providers that contribute to or participate in various aspects of our commercial activities and product management. More specifically, we may give your address to the shipping company responsible for delivering the products you have ordered, and the details regarding your sales transaction and credit card number will be disclosed to the card issuer. Our service providers are subject to confidentiality agreements and other legal restrictions that prohibit them from using data we provide for any purpose other than fulfilling their specific duties as subcontractors.Atelier Phénix Nature may also disclose your confidential Personal Information as required by law, including in compliance with court orders.The personal information gathered on the Site will be conveyed to the aforementioned third parties only. Atelier Phénix Nature assures you that its advertisers and/or partners do not, at any time, have access to your confidential Personal Information. Moreover, Atelier Phenix Nature does not resell its customers list.

    Atelier Phénix Nature may also disclose your Personal Information to a third party in the event of a change of ownership, or a grant of a security interest in all or part of Atelier Phenix Nature through, for example, an asset or share sale, or some other form of business combination, merger or joint venture or as permitted by law.

  • Right of access, correction and deletion and questions:

    Your personal information will be on our servers located in Montreal.

    You have the right to access, modify, correct or remove your personal information. To invoke this right of access or if you have questions about the gathering, use or sharing of your Personal Information, please contact us at (+1 514) 662-0307 or email: info@atelierphenixnature.com

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